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Last Updated: September 2026

At PMG, we are committed to providing quality products along with a smooth and reliable shopping experience. This Shipping & Returns Policy explains how your order is processed, shipped, delivered, and handled in case you receive a damaged, defective, or incorrect product.

Shipping Policy

We currently ship orders to locations across India. Orders are processed after successful payment and order confirmation.

Orders are generally dispatched within 2–5 business days from the date of order confirmation. Delivery timelines may vary depending on the delivery location, courier service, product availability, and other circumstances beyond our control.

Once your order has been dispatched, you may receive shipping and tracking information through the contact details provided during checkout. Customers are requested to provide a complete and accurate shipping address, including the correct PIN code and contact number, to avoid delays or failed delivery attempts.

Delivery timelines may be affected by weekends, public holidays, remote locations, weather conditions, courier delays, or other unforeseen circumstances. In such situations, we appreciate your patience while our delivery partners work to complete the shipment.

If an order is returned to us because the delivery address was incorrect, incomplete, or the customer was unavailable for repeated delivery attempts, additional shipping charges may apply for re-dispatch.

Order Cancellation

Orders may be eligible for cancellation only before they are dispatched. Once an order has been shipped, cancellation may not be possible.

To request cancellation, please contact our customer support team as soon as possible with your order details. Cancellation requests received after dispatch may be treated according to our return process.

Return & Replacement Policy

We want you to receive your order in proper condition. If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

For return or replacement requests, customers may be required to provide:

• Order number and purchase details
• Clear photographs of the product and packaging
• A description of the issue
• Any other information required to verify the claim

Products should be returned in their original condition and packaging, wherever applicable. Products that have been used, altered, damaged after delivery, or returned without the required information may not qualify for a return or replacement.

After receiving the request and necessary information, our team will ```